INFRASTRUCTURE MANAGEMENT

We offer our customers the complete spectrum of IT Infrastructure Services to help them build and manage a highly available, reliable IT infrastructure that is capable of meeting the dynamic needs of their businesses.

Our service delivery framework coupled with the best in class tools ensures that our customer Infrastructure is dependable and compliant with industry best practices. In accordance with the assessment and our customer’s business needs, we deliver SLA based remote managed services based on ITIL framework.

Our Strategic initiatives enable customers to adopt new technologies like virtualization, cloud computing and new delivery models, which will provide them with economic and infrastructure advantages along with integrated tools to manage new configurations.

We have capabilities in the following areas:

Tekskills provides innovative and value added Network Services across technology and product domains to enterprises worldwide, based on a flexible project delivery model and packaged services.

Tekskills networking offers consulting, solution design, implementation and integration. We have partnered with Cisco, a leading technology solution provider for networking and communication infrastructure.

We offer two levels of remote monitoring and network infrastructure management, across multiple vendor platforms – including CISCO, HP ProCurve, Juniper and Packeteer. With both our standard and premium Network Operation Centre (NOC) services, you get 24/7 monitoring, 365 days a year.

Data Networks Local Area Network (LAN) Management

Local Area Network management covers support and maintenance of end-to-end LAN infrastructure comprising of devices such as switches, firewalls, load balancers and monitoring of the LAN infrastructure.

Our product support includes: TDM (time-division multiplexing) and IP (internet protocol) telephony, Routers, Ethernet switches, Firewalls, VPN devices, Wireless LAN. With our standard NOC monitoring, we monitor your network remotely, 24/7, 365 days a year and alert your IT staff when we detect a failure. With this service level, you maintain your own internal network infrastructure. We also proactively manage your network assets, respond to alarms when we detect them and work to restore the service with minimal effect on your business.

Wide Area Network Management

WAN management covers the provision of circuits, connectivity management, support and maintenance of end-to-end WAN, MAN, Internet, MPLS, P2P links, infrastructure comprising of devices such as Routers, ISP equipment, WAN accelerators, Link Encryptions, VPN concentrators and monitoring of the WAN infrastructure.

Wireless Data Network Management

Wireless network management covers the support and maintenance of end-to-end Wireless data network infrastructure comprising of devices like wireless routers, Wireless access points, Wireless network adapter and monitoring of WLAN infrastructure.

Voice Networks

This Network Service covers end-to-end support and maintenance of Voice/VoIP systems infrastructure comprises a host of devices and systems such as PBX, Call manager, Voice mail server, and call billing system, Unity systems, call managers and monitoring of Voice and VoIP network infrastructure.

Security

Security breaches in security systems can result in adverse impacts on your organisation – as well as the community and economy at large. Organizations are increasingly at risk and many do not have the resources to manage security internally. If your organisation needs a high level of enterprise wide security, Tekskills can work with you to ensure you have a secure and stable network. Tekskills offers a wide range of security services and solutions across multiple technologies and vendors, designed to protect your voice and data networks.

Some of the key security offerings: Virtual private network (VPN) solutions, Security policy development, Threat assessment analysis, Intrusion detection, Access protection, Security management and monitoring.

Data Center Network Management

DC network management covers support and maintenance of end-to-end DC network infrastructure. The DC network support covers monitoring, management, performance and capacity utilization of each device and report.

The network and data centers are the lifeblood of today’s enterprises especially with the growing dependency of Internet of Things (IoT) infrastructure. In order to stay ahead, organizations of all types and sizes must strive to maintain 100% uptime. Even 1 hour of downtime can potentially cost millions, cripple operations, and damage the integrity of a brand.

Tekskills remote management enables network and systems managers to monitor and respond to globally distributed networks from a central location at any given time. This enables secure remote access to equipment for monitoring, troubleshooting, and repairing assets even during system or network outages. With remote management services from Tekskills, one can proactively detect and correct device or system failures to ensure infrastructure resilience and business continuity.

Data Center Virtualization and Consolidation

Tekskills analyzes your data center or IT infrastructure, helping you plan, implement and transition to a more efficient infrastructure solution. DC consolidation includes server and storage virtualization and migration. We have experience with Cisco UCS servers, Cisco Nexus switches, VMware and EMC/NetApp storage.

Tekskills has proven expertise in end to end Data Center migrations, consolidations, cloud migrations and virtualization technologies, solutions and architectures.

  • Routing protocols – EIGRP, OSPF, BGP, MPLS, DMVPN, Cisco & Juniper Routers (Cisco ASR & ISR, Juniper MX, J-Series)
  • LAN Switching – VLAN, VTP, STP, EtherChannel, CoS
  • Security - Firewalls, VPNs, Authentication (TACACS, AAA, PKI), 802.1x (Cisco ISE), Juniper & Palo Alto experience
  • Load Balancers - F5, NetScaler, A10, Web Dispatchers
  • WAN – MPLS, MPLS/VPN, MP-BGP, TCP/IP
  • Storage Networking protocols - Fiber Channel, iSCSI, NFS/CiFS, storage multi-pathing X86 hardware solutions. Rack and blade server solutions from HP, IBM, Dell Firewalls/IPS, WAN optimization
  • VMware: ESXi, vSwitch operations, SRM (site recovery manager), View, vCloud
  • Cisco: Nexus, MDS, UCS

Backup and Recovery Services

Tekskills delivers Backup and Restore Services that provide information-centric, managed backup and protection services for laptops, distributed servers, remote campuses, business units, data centers, and enterprise systems. Tekskills’integrated hardware, software, and services cover the full spectrum of backup/restore architectures that today’s enterprises demand. And, these can be tailored to meet your business objectives. The backup and recovery services also provide a high-level assessment of your current business continuity program and environment from a disaster prevention and preparedness perspective. Services include storage, archiving and disaster recovery.

It’s clear that we’re in the midst of a profound, pervasive, and inevitable technology paradigm shift. Cloud computing, fueled by the move to 100% virtualized environments, represents a massive platform change that is altering the status quo of IT. As this shift continues to gain momentum, IT strategies must be defined, planned against, and implemented in the context of this new world order versus perpetuating conventional IT paradigms.

Cloud Computing: Tekskills believes in the transformational power of Cloud Computing for enterprises. Enterprise Applications has traditionally been accessible only to large companies. The main deterrent for small and midsize companies to adopt Enterprise Applications has been the cost. Specifically, companies need an Enterprise Application solution that involves a low Total Cost of Ownership (TCO), requires minimal time to implement and can be used “out of the box” without the need for significant customization.

Software as a Service (SaaS) applications offer considerable cost savings and scalability to businesses of all sizes. Tekskills provides functional configuration, process integration, and lifecycle management services to ensure that you realize the full benefit of SaaS applications.

Our Cloud offerings are fully integrated business management software designed for midsize companies or small businesses that want the benefits of large-scale business applications without the need for a large IT infrastructure. It enables preconfigured process best practices for managing financials, customer relationships, human resources, projects, procurement, and the supply chain. We take care of installation, maintenance, and upgrades – so you can focus on your business, not on IT. Our cloud offerings support operations in many countries, with multiple languages and currencies – so your IT infrastructure can easily expand with your company.

Tekskills Cloud Services

Tekskills offers end-to-end cloud computing services with technical consulting to further transform the way organizations leverage IT. Our highly structured approach helps to establish your business needs, assess the underlying technology components and then deploy the appropriate cloud computing components to deliver reduced costs, enhanced agility, quick service delivery and improved scalability.

Tekskills Remote Infrastructure Management Services can help design, build, run and manage your IT infrastructure in a flexible manner that allows for better integration. Whatever your IT infrastructure challenges are, our Remote Infrastructure Management Services helps keep your infrastructure up and running.

Our IT Service Desk - led by ITIL methodology, acts as the nodal point between service providers and end-users. It provides end-to-end ownership of the calls till resolution.

RIM Services benefits include -
  • 24 x 7 Support Operations
  • Single Point of Contact for customers
  • Improved time to market
  • Increased operational margins
  • Expanding support coverage across time zones
  • Proactive management through increased automation
  • Meeting the compliance requirements
  • Ensuring business continuity
  • Reduced Total Cost of Ownership (TCO)
  • Improved Customer Satisfaction

Server Management

Tekskills Server Management offers capacity planning, forecasting, virtualization, and 24x7 administration of servers. This includes incident and problem management, performance monitoring and tuning, operating system upgrade, optimization of disk and processor usage and load balancing, and security and patch management for the operating system.

Desktop Services

Tekskills Desktop Services offer infrastructure consolidation and standardization along with basic hardware/software support, troubleshooting, application management and end user support. Tekskills leverages new and existing technologies in desktop virtualization and consolidation that reduces management overheads on large scale. Our desktop services assist in seamless platforms and application migration.

Database Management

Tekskills Database Management offers end-to-end database management services include design, installation/upgrade, administration, performance management, back-up and recovery, reporting, and auditing.

Managed Backup Services

Tekskills Backup Services offer leading-edge backup and disaster recovery services assist customers in the backup of data to media/offsite and in the replication of virtual servers for DR and BCP.

Technical HelpDesk

Tekskills Technical HelpDesk provides voice, email, and remote helpdesk support services for software, hardware, database, networks, and operating systems. Tekskills technical support team leverages superior technical expertise, diagnostic skills, and management abilities to provide 100% support to IT users.

Some of the key offerings

  • Identify potential cloud computing deployment models (Private, Public, Hybrid) for targeted applications and development.
  • Assess and recommend the optimal cloud solution set
  • Define target-state architecture to achieve IaaS, PaaS and SaaS service model goals
  • Formulate cloud strategy, policy and standards
  • Build architecture of cloud-enabled applications
  • Utilize architecture outputs from Advisory Services to migrate cloud-ready applications and data to cloud environment
  • Remediate and optimize applications for cloud
  • Test applications and dependent systems for cloud-readiness
  • Migration of in-house applications to IaaS and PaaS Cloud platform
  • Governance, SLA and performance metric design
  • Performance and functionality testing of cloud-based applications
  • Management of IaaS, PaaS, and SaaS components
  • Ensure stability, scalability, SLAs, security and monitoring of cloud environments through pro-active management
  • Shared governance of technology, business and application standards
  • Managed services for a cloud environment
  • Virtual Desktop Infrastructure(VDI)
  • End-to-end disaster recovery service, managed by Tekskills
  • Host-based, native RDBMS and native storage replication services
  • Service management for 24/7 operations
  • Recovery capability at a lower TCO